Social Media Operations Manager

Role Overview:

We are looking for an experienced and highly organized Social Media Operations Manager to oversee end-to-end social media project execution, content planning, internal coordination, and client communication. This role is focused on operational excellence, workflow management, quality control, and ensuring smooth collaboration between creative, production, and marketing teams. The ideal candidate should have strong agency experience, project management skills, and the ability to handle multiple client accounts with ownership and accountability.

Key Responsibilities:

• Manage daily social media operations across multiple client accounts
• Plan and maintain monthly content calendars
• Ensure timely execution of content deliverables
• Track project progress and maintain workflow consistency

Required Skills:

• 3+ years of experience in social media management, operations, or client servicing
• Strong experience handling multiple social media projects simultaneously
• Prior agency experience is highly preferred
• Excellent communication and coordination skills
• Strong understanding of social media content workflows
• Experience using project management tools like Asana, ClickUp, Trello, or Notion
• Ability to manage deadlines, priorities, and team coordination effectively
• High attention to detail and quality control mindset
• Strong sense of ownership and accountability

Key Performance Indicators (KPIs):

• Coordinate directly with clients for approvals, updates, revisions, and deliverables
• Maintain professional and timely communication
• Ensure clarity between client expectations and internal execution