We are looking for an experienced and highly organized Social Media Operations Manager to oversee end-to-end social media project execution, content planning, internal coordination, and client communication.
This role is focused on operational excellence, workflow management, quality control, and ensuring smooth collaboration between creative, production, and marketing teams.
The ideal candidate should have strong agency experience, project management skills, and the ability to handle multiple client accounts with ownership and accountability.
Key Responsibilities:
Manage daily social media operations across multiple client accounts
Plan and maintain monthly content calendars
Ensure timely execution of content deliverables
Track project progress and maintain workflow consistency
Project Management & Coordination:
Manage tasks and timelines using tools like Asana, ClickUp, Trello, or similar platforms
Coordinate with internal teams including:
○ Graphic Design
○ Video Production
○ Content Team
○ Performance Marketing Team
Follow up on pending tasks and ensure deadlines are met
Prevent overdue tasks and workflow bottlenecks
Client Communication:
Coordinate directly with clients for approvals, updates, revisions, and deliverables
Maintain professional and timely communication
Ensure clarity between client expectations and internal execution
Quality Control:
Review deliverables before sharing with clients
Ensure accuracy in captions, creatives, branding, formatting, and content quality
Identify and correct mistakes before final delivery
Workflow & Reporting:
Maintain proper task updates and project documentation
Ensure all team members follow workflow standards
Prepare regular project status updates and progress reports
Required Skills & Qualifications:
3+ years of experience in social media management, operations, or client servicing
Strong experience handling multiple social media projects simultaneously
Prior agency experience is highly preferred
Excellent communication and coordination skills
Strong understanding of social media content workflows
Experience using project management tools like Asana, ClickUp, Trello, or Notion
Ability to manage deadlines, priorities, and team coordination effectively
High attention to detail and quality control mindset
