PROGBIZ PRIVACY POLICY

1. Information We Collect

We collect the following types of personal information:

• Directly from you: name, email, phone number, location, device information, IP address, cookies.
• Automatically: through website and software analytics tools, cookies, and tracking technologies.
• From third parties: marketing platforms, social media providers, analytics services.

This information supports service delivery, marketing, and compliance.

2. How We Use Your Information

We use your personal data to enhance the services we provide.

• Provide, maintain, and improve our Services
• Manage your account and process transactions
• Communicate offers, updates, and customer support
• Detect and prevent fraud or illegal activity
• Comply with legal obligations and enforce our agreements

3. Legal Basis for Processing

Our processing is based on:

• Your explicit consent (which you can withdraw at any time)
• Contractual necessity
• Legal compliance
• Legitimate business interests including marketing and security
• Protection of vital interests

4. Sharing Your Information

We share data with:

• Affiliates and subsidiaries within our group
• Trusted service providers (payment processors, hosting, CRM, analytics)
• Advertising partners like Google Ads, Facebook Pixel
• Regulatory and legal authorities when legally required
• Regulatory and legal authorities when legally required

Others only with your informed consent

5. Cookies and Tracking Technologies

Cookies, web beacons, and similar technologies are used to improve website function, analytics, and targeted advertising. You can manage cookies via your browser settings. For Google Analytics opt-out, visit: https://tools.google.com/dlpage/gaoptout.

6. International Data Transfers

Your personal information may be transferred to and processed in India, GCC countries, EU, UK, US, and other locations. We ensure appropriate legal protections including data transfer agreements compliant with GDPR and other standards.

7. Data Retention

We retain your data only as long as necessary to fulfill the purposes outlined in this Policy, comply with laws, resolve disputes, and enforce agreements. We securely delete or anonymize data thereafter.

8. Data Security

We implement industry-standard technical and organizational security measures to safeguard your information but cannot guarantee absolute security against all risks.

9. Your Privacy Rights

Depending on your location, you have rights including:

• Access, correction, and deletion of personal data
• Restrict or object to processing
• Data portability
• Withdraw consent

Please contact info@progbiz.io to exercise your rights.

10. Do-Not-Track Signals

We do not currently respond to Do-Not-Track browser settings due to lack of consistent industry standards.

11. California Residents’ Rights

California residents may:

• Request access to categories of personal data collected and disclosed
• Opt out of sale of personal data (Progbiz does not sell data)
• Request deletion of personal data
• Receive non-discriminatory service for exercising rights

12. GCC Residents’ Rights

Residents in GCC countries including UAE and Saudi Arabia have rights under local data protection laws such as:

• Consent for processing
• Right to access, correct, and withdraw consent
• Data breach notifications
• Cross-border transfer controls

13. US Federal Privacy Rights

While no comprehensive federal law exists, we comply with sector-specific US laws and the FTC Act to protect privacy.

14. UK Residents’ Rights

UK GDPR provides rights similar to EU GDPR, including access, correction, erasure, restriction, objection, and portability of personal data.

15. UK Residents’ Rights

UK GDPR provides rights similar to EU GDPR, including access, correction, erasure, restriction, objection, and portability of personal data.

16. Canadian Residents’ Rights

Under PIPEDA, you have rights to access, correct, and withdraw consent for your personal data processing.

17. New Zealand Residents’ Rights

The Privacy Act 2020 grants rights to access, correct, and complain about misuse of personal information.

18. EU Residents’ Rights

EU GDPR guarantees rights to access, rectify, erase, restrict or object to processing, data portability, and withdrawal of consent.

19. Updates to This Policy

We update this Policy to comply with legal or operational changes. Updated versions are posted on our website with revision dates.

20. Contact Information

PROGBIZ PRIVATE LIMITED

• First floor, Town gate building,
• Chakkarakkal, Kannur, Kerala 670613, India
• Email: info@progbiz.io
• Phone: +91 9846982593

21. Access, Correction, and Deletion Requests

Contact us at info@progbiz.io for data access, correction, or deletion requests. We comply with applicable laws regarding your rights.

22. Children’s Data

We do not knowingly collect personal data from children under 18. If identified, such data will be deleted promptly.

23. Privacy Rights in Other Jurisdictions

We respect privacy laws of other countries we serve, including Australia, New Zealand, South Africa, and others.

24. Future Product Data Practices

Our ERP, CRM, WhatsApp automation, and chatbot products are in development. Upon launch, detailed privacy terms will describe their specific data processing.

25. Governing Law and Dispute Resolution

This Privacy Policy is governed by Indian law. All disputes will be resolved by arbitration in Kannur, India, under exclusive jurisdiction of Indian courts.