Let's Talk
Back to Positions

Technical Support Executive – ERP Software

On-site • Full Time • 0-1 year Experience

WANT TO BECOME A PROGBIZIAN?

— or —
Upload resume*10MB max file size (Allowed file types are .doc, .pdf, .docx, .rtf, .odt).

By clicking next, you agree to receive communications from Progbiz in accordance with our Privacy Policy.

Key Responsibilities :

  • Provide first-level technical support for ERP application users
  • Handle customer support primarily via WhatsApp and phone call
  • Communicate effectively with users in Malayalam and English
  • Understand ERP modules and business workflows to assist users effectively
  • Identify, analyze, and troubleshoot application-related issues
  • Validate information using application screens, reports, and available logs
  • Assist in monitoring and troubleshooting Meta (Facebook) Lead Form integrations with the ERP system
  • Coordinate with the development team for bug fixes and enhancements
  • Verify fixes and confirm issue resolution with users
  • Maintain basic records of issues, resolutions, and frequently reported queries

Required Skills :

  • Basic understanding of software applications and business workflows
  • Strong logical troubleshooting and problem-solving skills
  • Good verbal communication skills (phone and WhatsApp support is primary)
  • Basic written communication skills
  • Willingness to learn ERP functionality and domain processes

Language Proficiency :

  • Malayalam: Fluent verbal communication (primary support language)
  • English: Good verbal and written communication

Preferred Skills (Nice to Have) :

  • Exposure to ERP systems or application support
  • Understanding of how data flows across modules in business applications
  • Basic understanding of third-party integrations such as Meta/Facebook Lead Forms
  • Prior experience handling customer queries or application support

Education & Experience :

  • Bachelor’s degree or diploma in Computer Science, IT, or a related field
  • 0–1 year of experience in technical support, ERP support, or application support
  • Freshers with relevant academic projects or internships may also apply
whatsappcallemail
Technical Support Executive – ERP Software | Career Opening at Progbiz