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Every Missed Call Is a Patient Who Booked Somewhere Else
The phone rings while your front desk is admitting a patient. It rings again in the middle of the OP rush. By evening, nobody has counted how many rang out.
A patient wants an appointment. Nobody picks up. They call the next hospital.
A caller asks the cardiology OP timing. Your staff explains it for the ninth time today.
A son in Dubai calls at midnight to check when his father can come in. The line is dead until morning.
None of this is your team failing. It is a phone setup built for a smaller hospital than the one you run now. And it is fixable.
What We Do
Built for Patient Calls, Not Clinical Decisions.
Every task below is administrative. Nothing here involves clinical judgment.
Appointment Booking
Checks the doctor availability, books the slot, and confirms it back to the caller before the call ends. No person needed on the line.
Token and Queue Updates
General Enquiries
Post Consultation Follow Up
Calls and Chats on WhatsApp
Human Handoff
It Knows Exactly What It Can Say, and What It Cannot.
We build for Kerala hospitals, so we know how these calls actually sound. The patient who switches to Malayalam halfway through. The son calling from Sharjah at 1 AM to book his father review. The Monday morning OP rush when the desk phone and the counter queue both need attention at the same time. The agent is built around those calls, not a generic script.
No Medical Advice, Ever
The agent handles bookings, timings, and general information only. Any question about symptoms, medication, or treatment goes straight to your staff. There is no version of this where it guesses.
Patient Records Stay in Your System
Patient details and medical history stay inside your hospital own system. We handle the call, not the record, so nothing clinical passes through or sits on our side. A published data protection policy is in place before your agent goes live.
Easy Human Handover
When a call needs a person, it moves to your team with the full conversation attached. The patient never has to start again from the beginning.
Your Industry Has Specific Problems.
We Have Specific Fixes.
Retail and Showrooms:
Most stores never hear from customers after billing. MyG uses our voice agent to call customers after a purchase and collect feedback on every order, not only from the few who leave a review.
Hotels and Resorts:
Guests call about rooms, rates and directions at every hour. The agent can take these calls in the language your guest speaks and pass serious booking enquiries straight to your team.
Education and Coaching:
During admission season the phone does not stop. The agent can answer course and fee questions and record every enquiry, so no admission call goes unanswered.
Built Around Your Hospital, Not a Generic Script.
- Trained on your departments, your doctors, and your timings
- Answers in Malayalam and English on the same call
- Live in days, not months
- Human handoff built in, so your staff step in when it matters
- Patient records stay inside your own hospital system
- Starting at Rs 6 per minute, scoped to your call volume
- Best suited to hospitals and clinics handling 200 or more calls a month
Trusted by Thousands, Built for Millions
When we connected with Progbiz in 2022, we were running entirely on paper ads with six years of modest growth behind us. Stepping into digital marketing changed everything. Murshid and the team didn't just run campaigns, they helped us build a brand. In three years, we scaled tenfold. That kind of growth doesn't happen by accident.
Nidheesh C V
Managing Director at GEPS SolarWorking with Progbiz across time zones has never felt like a barrier. They're consistently reliable, creative, and full of fresh ideas without ever needing to be chased. What stands out most is how well they listen. They understand exactly what you need and deliver without endless back and forth.
Devak
Real Estate Agent in SydneySix years ago, we handed Progbiz our entire digital presence and never looked back. From marketing and development to IoT, they've managed it all with rare consistency. Our leads have grown fivefold, and that number says more than any testimonial could. They understand the business behind the brief, and they stay invested long after the contract is signed.
Rasheed
CEO of WabcomWe found Progbiz right when we were ready to invest in social media. In three months, they grew our followers to 8K with strategies built around our products, not just vanity metrics. The right audience followed, and this December we doubled our seasonal revenue compared to last year.
Shahid Pilakool
General Manager of Apsara Bakes Pvt LtdWe started as a ticketing service with no digital presence. Two years in, we found Progbiz and everything shifted. Within a month, we were sending over 200 clients to destinations worldwide. That growth felt like a turning point, not just a campaign. In 2024, we opened a new branch in Kochi, and Progbiz was right there through it all.
Sebastian Joseph
Managing DirectorReady to transform your business? Let's get started!
Reach out to our knowledgeable experts today and receive a complimentary quote tailored specifically to your business's unique requirements. We are here to help you find the perfect solutions that fit your needs and budget.
- We have successfully launched 200+ projects
- Daily 2k+ customer engagement
- Achieved 100+ digital transformation
- 98% client satisfaction rate
FAQs
Answers to common questions about
our process, services, and how we work.
No. It takes the repetitive calls, bookings, routine questions, and follow-ups, so your team spends time with the patients in front of them.
Yes. It answers in Malayalam and English, and it can switch mid call if the patient does. Call +91 80654 80055 and try it before you talk to us.
No. It handles appointments, general information, and follow up calls only. Any clinical question goes straight to your staff.
It hands the call to your staff straight away with the full conversation attached, so the patient never repeats themselves.
Patient details and medical history stay inside your hospital own system. We handle the call, not the record. A published data protection policy is in place before your agent goes live.
Yes. The same agent handles voice calls and chat messages on your WhatsApp Business number, alongside your normal hospital number.
Pricing starts at Rs 6 per minute. The final rate depends on your call volume and how much customisation your hospital needs.