Facebook and Instagram Lead Ads
Connect Meta lead ads in one click. Leads appear right away, and a backup check every 30 minutes catches any that slip through.
Best CRM Software
Progbiz CRM is AI-powered CRM software for sales teams in Dubai, Sharjah, and Abu Dhabi. Every lead from WhatsApp, Meta ads, your website, and phone calls lands in one list and reaches a salesperson in seconds. If you are looking for the best CRM software in Dubai, here is how a busy team keeps every follow-up on time.
No credit card needed · Setup help included
Demo
The video follows one WhatsApp enquiry as it becomes a lead, reaches the right salesperson, gets a quote, and turns into a won deal.
Used by growing sales
teams across the UAE and India
Lead Capture
Your leads come from WhatsApp, Meta ads, your website, phone calls, portals, and walk-ins. Progbiz CRM is cloud CRM and lead management software that puts them all in one list, with the source, ad, and form saved on each lead.
Works with WhatsApp Business API, Meta Lead Ads, Meta Conversions API, 3CX, Zapier, and n8n.
Connect Meta lead ads in one click. Leads appear right away, and a backup check every 30 minutes catches any that slip through.
Add a ready-made form to any page. It filters spam, and the customer gets an email confirming you received their enquiry.
Connect through Meta's WhatsApp Business API. That 11 pm WhatsApp message becomes a lead on its own, with the full chat saved.
The caller's record opens before you pick up. A missed call becomes a lead, and every recording is saved to it.
If a portal can send a webhook, its leads reach your list with one API key.
Connect either in minutes. Any tool that sends a webhook can send you leads.
Bring in an old lead list, or names from a trade show, in one upload.
Add a Dubai Marina showroom walk-in in a few taps. Duplicate checks stop the same customer from being added twice.
Features
Progbiz CRM gives your team one place to follow up, quote, measure, and coach. Each person sees only what their role allows. Your Abu Dhabi branch manager sees Abu Dhabi, and a salesperson sees only their own leads.
Every call, note, and quote sits in one history, with the call recording, the result, and the next follow-up time.
Mark leads Hot, Warm, Cold, Not Connected, or Not Reachable, and update them after each call.
A won lead becomes a customer and counts toward a target. A lost lead keeps its reason, so you see why deals slip.
Lead source tracking shows cost per lead, cost per sale, and revenue for each source. Meta ad spend comes in every night.
Compare leads, wins, reply speed, and an overall rating for each person and branch.
Every call in one list, whether incoming, outgoing, answered, or missed, from mobiles, 3CX, and AI voice agents.
Your sales pipeline shows new leads, follow-ups, wins, and losses, each with its deal value in AED.
Today, overdue, and upcoming, with overdue leads in red. It's the first screen to check every morning.
Send a WhatsApp message, email, or SMS when a lead arrives or a quote is saved. Schedule WhatsApp broadcasts with delivery and read reports.
A salesman leaves with 200 open chats? Move all his leads to a new owner in one click, reminders included.
Track what each referral source is owed on every won deal, and the balance still due.
Filter any list by branch, person, date, source, or status, and export it to Excel.
Lead Routing
Progbiz CRM gives each new lead to a salesperson the moment it arrives and starts a reply timer. If nobody answers in time, the manager knows.
Leads go out in turn across a team, or by branch. Both the salesperson and the manager get an alert.
A returning customer goes back to the person they spoke with last time.
Set a rule like "reply within 15 minutes." Miss it, and the lead can move to someone else.
Set monthly targets by person, team, or branch. A mid-month reminder shows who is behind.
Keep your most expensive campaign's leads for your best team.
30 minutes, with your own WhatsApp.
From Lead to Invoice
Progbiz CRM turns an enquiry into a quote, an invoice, and a payment without retyping. Quotes use your branch's own template and tax rules, in AED or another currency.
Stock and accounts update on their own. For the accounts side, see Progbiz accounting software for UAE businesses.
Artificial Intelligence
An AI CRM is customer relationship software that uses artificial intelligence to study your calls and sales data for you. Progbiz is an AI-powered CRM that listens to recorded sales calls, scores each lead and salesperson, and answers plain questions about your numbers, so you don't have to listen to every call yourself.
When a call is recorded on the mobile app or through 3CX, Progbiz gives you:
Readiness to buy: Hot, Warm, or Cold, with a confidence score from 1 to 10
A score for the salesperson's tone and objection handling
A summary and one coaching tip
It works from the actual recorded call, not just the notes typed afterwards. Scores are advice only and never change the salesperson's own grade. AI call scoring is pay-per-use, and each call shows what it cost.
Type a question the way you would ask your sales manager:
"How many leads came from Instagram this week?"
"Who has the most overdue follow-ups?"
"Which source brought the most won deals last month?"
Each person gets answers only about the data they are allowed to see.
“For a small business owner, this means sales coaching and clear numbers without sitting in on every call. The AI does the listening for you.”
Task Management
Progbiz records when a task started, paused, and finished, who did it, and where they were. You get a record you can check, not a tick in a box. See task management software for the full module.
Better Together
CRM and Task Management are sold separately but work as one system. A sale and the work after it stay on the same record.
"Call back Thursday at 4 pm" becomes a task with its reminder set.
A won deal can create delivery or installation tasks, linked to the customer.
Complaints run as tasks, passed clearly between teams.
Sales results and finished work sit side by side.
Quotes, invoices, stock and accounts already run on the same system, so there is nothing extra to connect. See Progbiz ERP for UAE businesses.
Workflow
Progbiz CRM moves every lead through four stages, with nothing copied between apps.
WhatsApp, Meta ads, website forms, 3CX calls, portals, Excel, and walk-ins.
The lead is assigned, timed, followed up, quoted, and marked Won or Lost.
Visits and jobs are scheduled, time-stamped, and location-stamped.
Invoices, updated accounts, live dashboards, and reports.
Mobile App
The Progbiz CRM app runs on Android and iPhone, so your team can follow up from a site in Al Quoz or a meeting in Business Bay.
Works on Android and iPhone.
Onboarding
Most teams go live in under a week, with sample data pre-loaded and one training session included.
Your account opens with an owner login.
Dubai, Sharjah, or Abu Dhabi branches are added, with users and reporting lines.
WhatsApp, Meta ads, 3CX and website forms connect, most in 5 to 15 minutes each.
Lead sources, follow-up stages, and task templates are set.
Switch on extras when you're ready: reply deadlines, sales targets, AI call scoring, location tracking, referral commission and the automation builder.
SECURITY
Progbiz CRM protects your data at every level, not just behind a menu. Your customer list stays inside your own account.
No other company can reach your data, even on the same server.
Permissions are checked on every page. Remove a role, and access ends everywhere.
Keep some lead sources away from some teams.
When someone leaves, their login switches off at once.
Website forms and webhooks block spam and misuse.
Every incoming webhook, including from Meta, is verified before it is trusted.
Call recordings and files stay on systems Progbiz controls.
Where is your data stored? Call recordings and files are kept on systems Progbiz controls, not a third-party cloud.
SMALL BUSINESS
The best CRM for small business teams in Dubai saves WhatsApp leads on its own, assigns them fast, reminds staff to follow up, and works on a phone. When comparing options for the best CRM software in Dubai, check those four points before any long feature list.
Progbiz CRM gives a five-person team the same reply timers, pipeline, and AI call scoring as a team of fifty. It works as a WhatsApp CRM for a small shop, a real estate CRM for a Business Bay agency, or a clinic CRM in Jumeirah, whether you are on the mainland or in a free zone. Sample leads come pre-loaded, so a small team can go live in under a week.
When you need help, a real person answers on WhatsApp.
PRICING
Progbiz prices its CRM by team size and features, and quotes in AED, so a small team never pays for tools built for a large one. CRM and Task Management can be bought together or separately. AI call scoring is charged per call. Setup, WhatsApp connection, and one training session are included.
Plan sheet sent on WhatsApp.
HOW TO CHOOSE
The right CRM is the one that captures leads where your customers already message you, and proves your team followed up. Ask these six questions before you sign.
Progbiz CRM ticks all six.
Trial account ready, with sample leads loaded.
LOCAL SUPPORT
Progbiz sets up and supports your CRM through its own team, on WhatsApp and phone, not a ticket queue. Our team works from Kerala, India, in the language your team is comfortable with. If you are switching to new CRM software in Dubai, we connect your channels and train your staff for you. After go-live, the same team stays on WhatsApp for questions, changes, and new users.
COMPARE
Most UAE sales teams still run on personal WhatsApp and an Excel sheet. Here is what changes with Progbiz CRM.
| WhatsApp and Excel | Progbiz CRM | |
|---|---|---|
| New leads | Spread across phones and inboxes | One list, with the source saved |
| Reply speed | Whenever someone notices | Assigned in seconds, with a timer |
| Follow-ups | Remembered, or forgotten | Follow-up reminders at the exact time |
| Quotes | Typed in Word, sent by hand | One click, in AED, sent on WhatsApp |
| Ad results | AED spent, no idea what worked | Cost per lead and sale for each ad |
| Sales calls | Nobody listens | AI scores and coaches |
| Staff leaving | Chats leave with them | Leads move to a new owner in one click |
Here's what our customers experienced.
Testimonials
Here's what our customers experienced.
As an proffesional academy that also offers degree programmes, we get student enquiries every day from Instagram, our website, and WhatsApp. Before Progbiz ERP, many of these got lost between calls and spreadsheets. Now every enquiry lands in Progbiz CRM, our counsellors get reminders for each follow-up, and we can see exactly which courses and ads bring in real admissions. With the WhatsApp API, students get quick replies, course details, and batch updates without our team typing the same message again and again. Progbiz ERP keeps our admissions, fee collections, and receipts in one place, so our office and accounts team finally work from the same numbers. The Progbiz team understood how an education business runs and set everything up around our process, not the other way round. We’d happily recommend them to any institute that wants to stop losing students to slow follow-ups.
Progbiz CRM makes running our hardware business so much easier. It's the best CRM for hardware companies. Easy to use, keeps our inventory organized, and helps us manage customers better. Their team really gets what we need. We highly recommend it to any hardware business.
Progbiz did an outstanding job developing our Lesol Solar software! Their team was professional, responsive, and truly understood our needs for a user-friendly solar solution. The software’s clean design and powerful features have streamlined our operations and impressed our clients. They delivered on time, provided excellent support, and made the process seamless. Highly recommend Progbiz for any software development needs—top-notch quality and service!
The best CRM software in Dubai for small businesses captures WhatsApp leads, assigns them fast, reminds staff to follow up, and works on a phone. Progbiz CRM does all four, adds AI call scoring, and quotes prices in AED. If you are comparing the best CRM software in the UAE, test these four points in a demo first.
An AI CRM is customer relationship software that uses artificial intelligence to review your sales calls and data. Progbiz CRM scores recorded calls, gives coaching tips, and answers plain questions about your leads.
AI saves the owner from listening to every call. Progbiz scores each recorded call, flags hot leads, and gives the salesperson one coaching tip. You pay only for the calls you score.
Yes. With "first message creates a lead" switched on, a new WhatsApp chat becomes a lead on its own, and the full chat is saved on the record.
Yes. Facebook and Instagram leads from Meta lead ads arrive straight away. Ad spend comes in every night, so you can see your cost per lead in AED.
Quotes use your branch's template and tax rules, in AED with 5% VAT, and go out as a PDF on WhatsApp or email.
Progbiz CRM software in UAE is priced by team size and features, and quoted in AED. AI call scoring is charged per call. Ask us for the plan sheet on WhatsApp.
Most teams go live in under a week. Sample data comes pre-loaded, one training session is included, and channels like WhatsApp and Meta ads usually connect in minutes.
Yes. You get a 7-day free trial with no credit card needed. The trial account comes with sample leads and tasks, so your team can try every feature.
See Progbiz CRM set up with your WhatsApp, your ads, and your team in a 30-minute demo.
Reply on WhatsApp during working hours.
For businesses in India, see Progbiz CRM software in India.